Servics
SERVICE sets JLGaddy apart from our competitors.
Our employees are empowered to make your customer service experience one to remember. JL Gaddy's customer service staff is available to answer or assist with any questions you may experience. At JLG, we take care of each and every customer and care about your company's needs.
Customers benefit from working with J L Gaddy in many ways
Increased SalesWe offer over 9,000 sku's and continually bring in new products daily
- Lower Inventory Carrying Cost
by delivering the appropriate quantites for individual stores - Less Out-of-stock
More frequent deliveries allow our customers more accurate replenish to their inventory. - Store Set, Resets, and Tagging
The evolution of convenience items are ever changing and retailers benefit from having new items in their store. J.L. Gaddy offers store sets on retail accounts and assists owners and operators with inventory and category management, merchandising and product positioning. - Merchandising
Location and store layout are essential to generating more sales - One Distributor = Less Time Involved
Customers only have to place one order, check in one truck, and process one invoice.
Sales Reps
Our service sales representatives utilize high impact customer service skills to ensure customer satisfaction. They are committed to customer relationship management and implement this everyday with our customers to achieve increased sales and profitability.
Our service representatives will inform the customer about new products, promotions, and ever changing trends that are reshaping the industry.
Customer Service
J.L. Gaddy's Customer Service Representatives provide personal service and sales assistance over the phone.
Our Customer Service Representatives will help process your orders, provide product information, prices, and much more.
Technology
Web based Resources
A link to a powerful online collaboration tool called POWERNET. This will assist customers with being able to view their account information and create orders online at their convenience.
Some of the Benefits of Powernet:
- online ordering
- real-time access to account information anytime, anywhere with web browser and internet connection
- viewing your accounts receivable
- create custom order guides
- learn about new and discontinued items
- generate velocity reports by product, category, brand, or manufacturer
- powerful item search feature
Accurate Orders Every Time
PickRight is a warehouse picking system that JL Gaddy Order Selectors use to improve order accuracy. The Bar-Code scanning system is a process that validates every item selected while pointing out to the selector any errors, wrong items, and overages. This ensures our customers they are getting exactly what they order.
